Baruch Computing and Technology Center (BCTC)

Telephone Repair Trouble Ticket

Report a Telephone Problem

You may also call the Telephone Hotline at (646) 312-2355 (BELL) to report a problem

Contact Information:

Where is the Problem?

The problem is at the above contact site
        Skip to Phone Type (below)

The problem is for another user at the location below:

What is the Problem?
(select all that apply and supply additional information below, if necessary):

Phone:
No dial tone
People can't call me
Calls are cut off
Calls consistently reach the wrong number
Static on the line
Cannot hear other party
Cannot be heard by other party
Cannot make calls
Other conversations heard on the line
Keys do not work properly (i.e., keys stick)
Cord needs to be replaced
Keys are mislabeled
Other (describe below)

Voicemail:
Message light doesn't come on
Message light stays on
Forgot password
Cannot erase message
Cannot record greeting
Callers hear the the wrong greeting
Cannot change the greeting
Not getting greeting
Messages are late
Calls are not going to voicemail
Other (describe below)

Account Code:
I need a code
I cannot make long distance calls
Other (describe below)

Directory
Telephone directory is incorrect (explain)
Web directory is incorrect (contact web administrator in your department)
Other (describe below)

Fax
Fax line is not working
Can receive fax but not send fax
Can send fax but not receive fax
Other (describe below)

Additional Information