Computing and Technology Help Desk
151
East 25th Street (Library Building)
6th
Floor, North Alcove
Voice
- (646)
312-1010
Fax
- (646) 312-1011
The HELP DESK responds to problems dealing with computer hardware and software, network services, telephone service and media services.
Faculty and Academic Departmental Staff should contact their respective school or Departmental Technicians for problem resolution. (Students should always contact the Help Desk, see below).
Students and Administrative Staff - Please be prepared to provide details relating to the problem including the error messages (if any) that you are experiencing. The Help Desk will not troubleshoot problems with personal computers, Internet Service Providers, or software that has been installed on student’s computers. The Help Desk offers assistance to students in-person, by telephone and via e-mail with questions related to:
- Blackboard
- Lotus Notes- Full Time Faculty & Staff
- StaffMail - Part-Time Faculty & Staff
- WebMail- Students
- Baruch Username
- Pharos Printing in the Labs/Library
- Training and Workshops
- Wireless Network
- Computer Purchase Assistance
In-Person -The primary in-person service point for students is the BCTC open computing lab on the 6th floor of the Library and Technology Building on 25th street. Routine requests are handled by lab assistants, which refer questions to technical specialists as necessary.
By Telephone - The student should be prepared to provide their Baruch Username to the help desk assistant to verify the student’s status. The Baruch Username can be obtained at: http://www.baruch.cuny.edu/username
By E-Mail - Students may submit a request for assistance to the help desk by using the Help Desk request form. If a request is submitted from a non-Baruch e-mail address, the Baruch WebMail address must be submitted in the message in order to receive help within 24 hours. To expedite the resolution of requests, you should be sure to include a complete description of the problem.
